Please refer to the Refund Policy in our Terms of Use to determine if you are eligible. If you paid by credit card, you can request a refund online by clicking on the black text of your license at the top right of your Dashboard. Please read our Refund Policy before using the link. 

If you paid by check or PayPal, please contact our Customer Care team through the 'Help' tab at the bottom right of your account dashboard or by email (, providing us your full name, license number, date of payment, and reason for refund.